Excellence Guarantee and Returns
The precision we apply to roasting our coffees extends to your shopping experience. Ascenso is committed to delivering high-performance coffees in perfect condition. If something doesn't go as expected, our policy is straightforward and transparent.
Conditions for Exchanges and Returns:
Purchase Regret: You can request a return of your order within 7 calendar days of receipt. Because it is a food product and we prioritize sanitary safety, we only accept returns of packages that are rigorously sealed, without violation of the original packaging.
Nonconformity or Damage: If your coffee arrives with damaged packaging or presents any quality anomaly, we guarantee immediate product replacement.
How to Request: The process is simple and without intermediaries. Send an email to [email protected] informing us of your order number and the reason for the request.
For customers served by our regional express delivery service, product collection or replacement will be coordinated directly by our own logistics team, ensuring maximum speed so that your ritual is not interrupted.
